So, are you doing the things that bring you the power today … if so, YES! If not, let’s get into the game!

Yesterday, I heard the following concept repeated out of three different mouths, so I wanted to quickly share it with you!

What are the things that the consumer who comes to your website hopes to find?

Come on … tell me …

Here’s what was listed as the top 3:

1. Listings-photos, descriptions of homes

2. Market data and stats on your area

3. The ability to check out how much their own home is worth

So … gotta ask the question: Is your site providing this information for your clients?

Let me know what you think!

Tom Ferry

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As you may know, I spend a lot of time of the road … traveling to seminars and events to meet great agents like yourself. As someone constantly “on the go”, I notice interesting hotel marketing ideas. I just finished up reading an article about Hyatt Hotel’s new summer initiative and I thought that a lot of us could think about this idea for our business and life.

Hyatt’s CEO announced that in the days ahead, managers and employees of the Hyatt chain will be doing favors for some of their customers. These favors will be different: they will be called “random acts of generosity,” like unexpectedly picking up the tab for your hotel-bar drinks or hotel-spa massage. Their whole concept is that by making them unexpected, the gifts will leave the customer not just pleased, but also grateful … and in turn, continue to do more business on the property.

Gratitude is a really powerful emotion. An emotion that can move people very quickly in your direction!

A soon to be published paper by Robert Palmatier in the Journal of Marketing addresses this very subject. Building on past research on the role of gratitude in human relationships, it argues that a customer who is made to feel grateful most likely becomes loyal as a result. Gratitude, as the paper states, can “increase purchase intentions, sales growth and share of wallet.”

So a few questions to throw your way …

· In your business right now, how are you showing gratitude to your past clients and sphere on influence?

· What are you actively doing to let these important people in your life know that you value them as people and their business?

· What more could you do to extend this goodwill?

Take a few moments to think about this idea and comment back to me. I want to hear what you will implement!

Passion Matters and Strategy Rules!

Tom Ferry

P.S. Follow me on Twitter @coachtomferry

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Here’s what we know …

We cannot control the market. We can control ourselves and our businesses. We can control our thoughts…My belief is simple: If our thoughts are positive, we will go out and take positive actions. If we take positive actions, we will succeed…regardless of market conditions!

Why is it that some agents are succeeding wildly today, while literally tens of thousands of agents are getting out of the business? What separates those who are still making sales from those who are not? What is the key to succeeding in this market, or any market for that matter?

The answer is simple. Agents who are setting and going on appointments are producing…period. Even if sales are down, there are still a lot of sales occurring. The truth is, the more agents who get out of the business, the better it is for you. Even if there are less sales, you have less competition. Again, it is a mental market. Ultimately, it’s how you choose to look at it that makes it a “good” or “bad” market.

The purpose of this article is to give you specific ideas and techniques that will lead to a breakthrough in the amount of appointments you set. The intention that we  have for our clients is that they go on one or more hot appointment every single work day. In fact, we conduct a nationwide seminar that focuses completely on this subject.

Let’s begin by defining what an appointment is and then we will look at seven ways to set an appointment a day.

What is an appointment? My belief is that an appointment is any meeting that will positively impact your business. Specifically:

  • Sitting face-to-face with a motivated seller (listing presentation)
  • Working with a buyer who wants to buy
  • Previewing a motivated For Sale By Owner
  • A face-to-face meeting with a Past Client, a Center of Influence or anyone who can refer you business

Stop and think for a moment: How would your business be impacted if you went on at least one great appointment each work day? If you work 220 days in a year and go on 220 appointments, what would happen to your production? I am 99% certain that unless you are selling over 100 homes a year, your production would skyrocket.

My goal is to assist you in taking your business to the next level, so let’s look at the seven techniques for setting an appoint a day.

1. Focus Daily on Setting Appointments

What are you focused on daily? Some agents lack goals and focus completely. I will assume that this is not how you operate. Some agents focus on the amount of time they engage in some form of lead generation each day. Some focus on the number of people they contact each day. Some focus on the number of leads they generate.

Top producers, on the other hand, focus on:

  • Setting great appointments
  • Getting contracts signed

Know that whatever you focus on with passion will show up in your life. From this knowledge, simply focus on what will lead to income; appointments and signed contracts!

2. Create A Definition of an Appointment that Serves You

I like playing games that I can win. If you do too, then make sure you alter your definition so that it is not difficult for you to set appointments. If your definition of an appointment is something like, “I only meet with sellers who will list with me today at 2:00 P.M. for 25% under fair market value and 9% commission,” you will likely find yourself with an empty appointment book! If you want a full appointment book, refer to my definition above and start setting more appointments today.

3. Affirm That You Set Appointments Daily

We all know the power of affirmations. So why not affirm that you will set an appointment each day? I advise all my clients to say this simple affirmation constantly throughout the day:

“I set one or more hot appointment each day!!”

Consider this easy exercise and watch how it can positively affect your mindset and results.

4. Carry Your Best leads with You At All Times

This one is critical. The biggest challenge we see with agents is that they go to all the effort of generating a lead and then they drop the ball and do not follow up. I call this a huge waste of time, energy and money. The key to lead conversion and appointment setting is to create a situation in which no leads fall through the cracks. The best way to do this is to put your best leads on 3×5 index cards and carry them with you all day long.

The key is to call your leads constantly throughout the day. Some agents will call their leads once a day at a set time. Too me, this is just not enough. We recommend you call your leads three separate times each day to increase the probability of reaching them and setting an appointment. Call them first thing in the morning…call them again around lunch time…call them again at the end of the day. My belief is that you cannot overcall your leads!

5. Know Your Automatic Shot

Your “automatic shot” is the source of business you know you can count on if you really needed a deal. We all have areas in which we excel over others, and we all have sources that are particularly favorable for us. It is critical you know what it is for you.

Ask yourself this question: “If you absolutely had to set an appointment today, who would you call?” The answer to this question will define who or what your automatic shot is. Make sure to take your automatic shot every day!

6. Learn 5-7 Basic Closes to Improve Confidence

Skills and confidence are critical in this market. Our company is now more than ever focused on assisting our clients in improving their skills. I suggest you spend time learning the scripts and objection handlers necessary for you to confidently set appointments with your prospects. While your good looks and charm have gotten you far in life, let’s work to also improve your skills so you can create the whole package!

7. Be Unattached to How and Where Your Next Appointment Comes From

The key here is to just remain focused on the fact that you intend to set at least one appointment each day. Once your intention is set, simply go about your business…go follow your schedule…go out and do your lead generation and conversion. Like I said earlier, you will get whatever you passionately focus on. My belief is that I do not care where the appointment comes from, as long as it comes! That being said, just do your job and remain unattached to how and from where the appointments come.

“If I am always shaking the tree, an apple will fall somewhere!”

So there you have seven ways to set at least one appointment a day. In closing, I want to encourage you to shift your focus and energy during the final few months of this year. Focus on just three areas: 1) finding your next appointment, 2) going to another appointment and 3) servicing your clients. Try that for the rest of the year and you are virtually guaranteed to see an increase in your production.

Tom Ferry

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Happy Friday to All!

I wanted you to be the first to hear I have created an all-new FREE program, just for you! Training and motivational videos direct from me to you …emailed to you a few times a week to keep you inspired and on the right path!

If you’re interested in receiving these videos, direct from me to your email inbox… then you have got to sign up!

http://www.yourcoach.com/realestatecoaching.cfm?id=793… it’s free and quick to sign up!Simply submit your info so we can get these videos straight to your inbox … it’s that simple!

Remember, there is absolutely no cost to you. I’m doing this because I’ve made a commitment to do whatever I can to support real estate agents everywhere, right now! I truly believe that we have the power to change this economy around if we stay focused, relevant and positive about every day and every listing!

This market is your time! Take advantage of this special gift from me and join today!

Remember, strategy matters and passion rules!

Tom Ferry

Found and CEO Tom Ferry-yourcoach

(888)866-3377

P.S. Follow me on Facebook and Twitter

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Does this sound familiar? 

From a lot of the agents and brokers I’m talking to right now, the more training, ideas, positive thoughts and strategies we can expose ourselves to, the better off we are as agents and leaders in our communities!

That’s why I have decided to offer a lot of free events in June and July all over California, just for you and your office! My all-new topic … “Technology Through Transactions”

Have you been hearing about Twitter, LinkedIn, Facebook, ActiveRain and other social media tools??? But as a busy agent or manager, you’re not quite sure how to use these tools effectively and allow them to help you earn more money, right now? Now is the time for you to get into the game!

Join myself and social media expert Josh Galvan; we give you the insight to use social media for maximum effectiveness. You’ll learn how to grow your farm and your database, find new prospects that want to list and sell and turn your past clients into loyal fans … securing yourself more deals! These new solutions are fun, easy and simple to implement directly into your business!

Pick the location that works for you and call our office to get registered - (888)866-3377! 

 Ontario, CA June 24th 

 Los Angeles, CA June 25th

  San Jose June 30th 

 Concord, CA July 1st

 San Diego July 15th

 Orange County July 22nd

I’m committed to giving you the tools and providing you the solutions that you need to make more money, right now! Take advantage of this event and remember, there is 100%  no cost to you.

See you there! 

Tom Ferry

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Take a few moments and check out this great read from the Wall St. Journal

I want to hear from you on what your thoughts are on this topic and how you are leveraging this power. As my friend Gary Vaynerchuk reminds me, “Facebook, Twitter and the rest are the fax machines and cell phones of today. Get into the game and be authenitc and transparent. And you know what … be thrilled not everyone is in the game … this world is your oyster!”

 If you’re looking to get into the “social media game” or you are already in the game, but want to improve … I have 7 FREE events for you to attend that are all about “Technology Through Transactions”. Register for for one today (888)866-3377!

Tom Ferry

Now on to the great read …

  • MAY 28, 2009, 8:38 A.M. ET
  • The Road To Success Is Paved With Blogs - And Tweets

    Twitter. Facebook. Blogs. Let’s face it: It’s nearly a full-time job just to keep up with these new media tools, never mind to learn them well. But how can you use them to strengthen your current career or, even better, to build yourself into a brand?

    Think about online shoe retailer Zappos, which, thanks to its Internet-savvy CEO Tony Hsieh, has grown to $1 billion in revenue in about eight years. OK, the service is great everyone says, but that’s not the only thing going for it. Hsieh - and many others from Ellen DeGeneres to up-and-coming politicians, home-based business owners and concerned employees - have embraced online social media tools to take their names, companies and aspirations to the next level.

    Though most experts agree there’s no substitute for face-to-face networking, using social media tools can help you become a thought leader in your space and even drive customers to your business.

    “Let’s say you’re an insurance salesman and you’re really passionate about what you do,” says Jason Falls, vice president of interactive media at Doe-Anderson, a Louisville-based brand building firm, and author of the SocialMediaExplorer. “If you blog about it, then people searching the Web looking for third-party recommendations or information about insurance are apt to find your blog because you’re posting frequently and it’s relevant to those keywords.”

    In essence, Google Inc. (GOOG), through its search engine, will crawl for information based on a person’s search terms and suggest this as a place you might go to learn about insurance, Falls notes.

    “You start to develop a following not only as a thought leader or expert in the field but also as the preferred place to purchase that particular product or service,” he adds.

    As an entrepreneur myself in the online world, I’ve been fascinated with how these tools are taking off. I’ve also been concerned about how ordinary people can increase their value on the job. Here’s a look at how you can use these tools to boost your career or maybe even save your job:

    -First, pick your niche. Today, it’s all about niche specialties. What’s your forte? Whether it’s shoes [Zappos], humor [DeGeneres], or even topics you’d think not even your mother would care about like customer service or bowling, it’s all about knowing something that others will find valuable. And if you’re worried your expertise won’t attract others, think again. Did you ever think you’d see a cable show “At Home on the Range?”

    -Know what you want. If you’re going to spend time using social media tools, then know why you’re doing it in advance. Do you want to become an expert to get into the media? Do you want to generate customers for your company? Do you want to help build your product’s brand? Are you looking for another job? Remember, companies - just like you - want to keep up with these tools. So why not turn yourself into a voice or knowledgeable expert for your company by taking what you know to the social media world? (Before going too far with this, check your company policies and with your management team to find the “win-win” for everyone.)

    -Blog about it. Take your expertise to the Internet. While you could certainly write for other outlets - whether it’s your industry newsletter or magazine - the blog benefits you because you are building a relationship directly with your readers and can respond and manage content. You might even leverage others to join you as writers for your cause. And most blogging platforms today are free and easy to use, like wordpress, LiveJournal or Blogger, owned by Google. Others, such as TypePad, offer additional services for a nominal fee. Either way, be sure to take advantage of RSS feeds to allow others to get your blog postings automatically.

    -Get linked. So you can’t keep up with all those social networking sites? Join the club. But probably the most important is Linked-In because of its high concentration of people searching for professional contacts or services. Falls recommends not only the basics of building a profile, but also joining groups. Remember that insurance expert? That expert can now jump into the “Answers section” and answer questions (check the directory organized by topics or search for key words), further positioning himself/herself as an expert. The more active you are, the more credibility you build.

    -All the talk About “T.” Everyone, including Oprah, is now getting into the Twitter action. Sure, you can create your Twitter account and handle (mine is @jopenshaw) so others can follow you and your “tweets” of 140 characters or less (no kidding!). You can also send tweets out from your phone (just activate your mobile device from your Twitter profile) so that when you spill that Coke onto your jeans - as Hsieh did - you might send out a humorous tweet that you’ve just spilled it on the other leg to even-out your blue jeans!

    If you really want to use Twitter to build your brand, check out search.twitter.com where our insurance expert once again can show what he knows: he can search for relevant terms like “car insurance” and start monitoring the conversation. When someone posts a question, he’ll be alerted and can respond to that person. Falls points out recent changes to Twitter that allow your answers to be seen by anyone monitoring the conversation, not just by those following you.

    Are you guaranteed to build your brand, business or job with these social media moves? No, not at all. But you can avoid common mistakes and even use these new tools to land a better job in your organization.

    Just remember: Face-to-face communication still has much more impact. As Falls notes: “That offline action of truly networking with people at events or conferences is very powerful in building your personal brand.” So don’t fall to the temptation of replacing your normal networking with new online tools. Remember, too, the tools are tools - you need to do the right things with them.

    That said, it’s all about getting an edge, and the new social networking tools make that easier than ever.

    (Jennifer Openshaw is a freelance writer for MarketWatch. She can be reached at 415-439-6400 or via email at AskNewswires@dowjones.com.)

     http://online.wsj.com/article/BT-CO-20090528-707722.html?mod=dist_smartbrief

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    The Survey Says

    by tomferry on May 22, 2009

    in Real Estate Training

    Happy Memorial Day Weekend!!!

    I hope you take a few moments to relax and recharge ove this holiday weekend!

    There’s a great new Gallup Poll that I want you to read:

    http://www.gallup.com/video/117529/Large-Majority-Think-Good-Time-Buy-House.aspx

    So Americans are getting excited about homeownership … how will you use this to leverage your brand?

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